Typical Booking Process
Inquire on a Property – Once you have found a property you are interested in, it’s recommended to submit an inquiry via the VRBO listing for that property before submitting a “Book Now” request. This will ensure that your dates are available and that you are getting the proper quote with all fees included. In some “Book Now” instances, they will have to be cancelled or an additional fee may be added if the incorrect fees are applied. When submitting your information, MAKE SURE THAT ALL INFORMATION IS UP TO DATE AND CORRECT. This may include, the number of people within your group, if you plan to bring a pet or incorrect mailing address. Many of these items can conflict with a booking in the future and it’s best to avoid any confusion or hassle by submitting information that truthfully applies to you and your booking record. Dishonesty regarding the number of people within your group can result in a cancellation or eviction without refund. The number of people specified on your booking record will be the number allowed at the property during your visit. The person booking the property MUST be an occupant during the entire stay and is liable for any actions made by the accompanied guests. Please remember that this is not just a vacation property, but someone’s home. Many owners travel and rent it out for others to enjoy during the times they are away. *Please Note – Quotes provided before inquiring and waiting for a managers’ response, may be different than the actual quote that may include additional cleaning fees for extended stays, pet fees, etc.
Await the Reply – Many times we are very quick to reply to your inquiry and will send it out no later than a couple hours later (depending on the time submitted). The response may be to your questions or concerns and may not contain a quote, but the majority of the time will contain the quote with all fees laid out and totaled. You may now review the quote and property agreement and reply with any questions you may have or continue with the booking process by selecting “Book Now” or “Request Booking”. You will then enter your payment information to make the first payment which normally includes the damage deposit amount and any VRBO admin fees. We DO NOT charge the VRBO admin fee.
Processing your Booking – Once your booking request has been sent through, you will await acceptance from a member of our staff (Manager). Once you receive the reply back that all is well and that your reservation was accepted, you will be placed on the calendar, and we will begin processing your booking.
Proof of Identification – As many are fearful to send their ID’s, we can assure you that we only use this information to match with the VRBO record and to keep you and us safe “just in case”. During normal seasons, we will need an ID on file for the person booking the property. Please note that you MUST be of the required age for the property you are booking. This normally ranges from 25 up to 30 years of age. For the typical season of Spring Break, we must have an ID for ALL PERSONS in the group. The ID/s can be submitted by replying to an email from our conversation on VRBO, or can be texted to a property manager if you ask to do so.
Remaining Payments – Once all previous information has been submitted, you will await to make your second, third or final payments. You will receive automated emails stating that a payment is due. Once you make the final payment, you will be paid in full and marked within our records as so.