Inquire on a Property – Once you have found a property you are interested in, it’s recommended to submit an inquiry for that property before submitting a “Book Now” request (if using an external booking site). This will ensure that your dates are available and that you are getting the proper quote with all fees included. In some “Book Now” instances, they will have to be cancelled or an additional fee may be added if the incorrect fees are applied. When submitting your information, MAKE SURE THAT ALL INFORMATION IS UP TO DATE AND CORRECT. This may include, the number of people within your group, if you plan to bring a pet or incorrect mailing address. Many of these items can conflict with a booking in the future and it’s best to avoid any confusion or hassle by submitting information that truthfully applies to you and your booking record. Dishonesty regarding the number of people within your group can result in a cancellation or eviction without refund. The number of people specified on your booking record will be the number allowed at the property during your visit. The person booking the property MUST be an occupant during the entire stay and is liable for any actions made by the accompanied guests. Please remember that this is not just a vacation property, but someone’s home. Many owners travel and rent out the property for others to enjoy during the times they are away. *Please Note – Quotes provided before inquiring and waiting for a managers’ response, may be different than the actual quote that may include additional cleaning fees for extended stays, pet fees, etc.
Await the Reply – Many times we are very quick to reply to your inquiry and will send it out no later than a couple hours later (depending on the time submitted). The response may be to your questions or concerns and may not contain a quote, but the majority of the time will contain the quote with all fees laid out and totaled. You may now review the quote and property agreement and reply with any questions you may have or continue with the booking process by selecting “Book Now” or “Request Booking”. You will then enter your payment information to make the first payment which normally includes the damage deposit amount, tax and any booking platform admin fees. We are NOT responsible for charging external booking platform admin fees.
Processing your Booking – Once your booking request has been sent through, you will await acceptance from a member of our staff (Manager). Once you receive the reply back that all is well and that your reservation was accepted, you will be placed on the calendar, and we will begin processing your booking.
Proof of Identification – As many are fearful to send their ID’s, we can assure you that we only use this information to match with the VRBO record and to keep you and us safe “just in case”. During normal seasons, we will need an ID on file for the person booking the property. Please note that you MUST be of the required age for the property you are booking. This normally ranges from 25 up to 30 years of age. For the typical season of Spring Break, we must have an ID for ALL PERSONS in the group. The ID/s can be submitted by replying to an email from our conversation, or can be texted to a property manager if you ask to do so.
Remaining Payments – Once all previous information has been submitted, you will await to make your second, third or final payments. You will receive automated emails stating that a payment is due. Once you make the final payment, you will be paid in full and marked within our records as so.
Rental Instructions – After you have paid in full, you will receive your important rental instructions via email no earlier than 30 days before your stay. Please reply to this email to ensure you are ready for your visit. This email will contain property access instructions and important reminders and helpful information regarding your upcoming stay with us.
Arrival – Check-in time is no earlier than 4PM Central Standard Time and all information within the rental instructions should guide you to your reserved property and get you inside. For properties inside of a complex, there may be additional required steps/registration process to gain access to property amenities. This will all be explained within your rental instructions if this applies. Please ensure to report any missing or damaged items upon arrival. You can and will be charged for missing or damaged items, as all of our managed properties are inventoried.
Enjoyment – You shall enjoy the property as if it was your own home and remain tidy and respectful during your visit. Please be sure to read any and all property posted signage and refer to the Rental Guide for any further important information, including the rental agreement you electronically agreed to when booking the property. We strictly enforce all rules and regulations set forth by us and the owners. During your visit, you’re welcome to contact us via email, text or phone. Since our jobs require very much hands on and time consuming work, we prefer to communicate via email, but will most definitely return your call or text in a timely manner. Email communication also allows us to better track any issues or questions you may have had during your stay with us. Always contact us for any questions or concerns unless emergency endangerment/health related.
Departure – Your check out day is no later than 10AM on the last scheduled day of your stay. If you booked a reservation for 1/17 – 1/28, you would check out no later than 10AM ON the 28th. Please review and complete the departure instructions found in the Rental Guide before the 10AM Central Standard check-out time. Please leave the property as it was found. Extended stays and time over the standard check-out time WILL result in additional fees. Safe travels back home! We go through great strides and effort to ensure that your getaway is all what you expected and more and we sincerely hope it shows. At this time we encourage you to let us know what you enjoyed about your visit with us and what the property has to offer future travelers by leaving a review for us on VRBO, our website and/or social media.
Refundable Damage Deposit – The refundable deposit paid upon booking the property will most likely be returned via HomeAway (if using VRBO) payment processing and returned to the method of payment used at the time of booking. Deposits vary between property and in some instances, we may return the deposit via e-check or by mail if we run into any issues. This process can take anywhere to 1 week+. This time period is affected by holidays as well. The damage deposit may be less than paid due to processing fees, broken or missing property items, additional cleaning needed, etc.
Cancellations – Cancellations that are made up to 60 days in advance of check-in date will receive a full refund. Cancellations less than 60 days in advance of check-in will forfeit entire amount paid. There shall be no refunds of rent, fees, security deposit, etc., due to shortened stays or ruined expectations due to work or family emergencies or other situations.